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Elegant manicure at Chroma Nails & Spa in Low Fell

Nails & head spa · Low Fell, Gateshead

Stunning nails, stress-free you.

Gel, BIAB, acrylics and nail art, plus a soothing head spa, on Durham Road in Low Fell. Relax, take your time and leave feeling confident.

Book your appointment Explore our work

Stunning, flawless nails.
A soothing head spa.

Green French tips with hand-painted autumn leaves and mushrooms at Chroma Nails & Spa

Nails

Stunning, flawless nails.

Gel and BIAB manicures, acrylic full sets and infills, extensions and nail art, from 3D details to seasonal Halloween and autumn designs. We also offer luxury spa pedicures, kids’ nails and quick nail fixes.

Relaxing head spa treatment at Chroma Nails & Spa

Head Spa

Unwind, restore, renew.

Relax with our soothing head spa experience, an unhurried treat for your scalp in a calm, relaxed setting. Leave feeling refreshed, confident and stress-free.

Kind words

4.9 ★ from 70+ Google reviews

Find us

417 Durham Road, Low Fell
Gateshead NE9 5AN

Get directions

Chroma Nails & Spa

417 Durham Road
Low Fell, Gateshead NE9 5AN

Opening hours

Mon–Fri · 9:30am–6:30pm
Saturday · 9:30am–5:30pm
Sunday · Closed

Book on Setmore Call 07713 695146

Salon policy

Our policy does not affect your rights under the Consumer Rights Act 2015.

Our customer

  1. Ask for the service which you would like to have.
  2. Inform our staff if you are allergic to any chemicals or substances before receiving any service.
  3. Whilst receiving any service, please provide our staff with your feedback and/or comments on their services so our staff can satisfy your requirements straight away.
  4. Children under 7 years old should be accompanied by an adult at all times. We will not take any responsibility if any accident happens to your child/children during your treatment at our salon.
  5. We hold no responsibility for the loss of your personal belongings while you are having the treatment at our salon.
  6. No food or drink should be consumed during your treatment.
  7. No pets will be allowed in the salon, except guide dogs.
  8. We reserve the right to refuse service to any customer:
    1. Who uses abusive language or threatening behaviour.
    2. Who will be a risk to themselves or cause risk to our staff should they use a service (in respect of the Equal Opportunities Act and Disability Act).
  9. For appointments only:
    1. Customers should arrive on time.
    2. If the customer is 10 minutes late or more, the appointment may have to be rescheduled.
    3. The salon may be running late due to a service overrun; please bear this in mind.
    4. Any cancellations should be made 24–48 hours before the appointment; otherwise, there will be a charge for late cancellation.
  10. We may use the image of your service for marketing purposes.

Service guarantee

Customers must follow the aftercare for the service.

  1. Traditional polish services are not guaranteed.
  2. Enhancements and gel polish manicures are guaranteed for 72 hours after your appointment. If you lose an enhancement or notice chips or lifting within 72 hours, please call us to schedule a free repair.

Complaints

Customers must inform us by phone, text or email.

  1. You must arrange an appointment to have your nails fixed within 5 days after your initial service.
  2. Repairs after 3 days or for breakages, tears and corner breaks will be charged.
  3. We will not be responsible for any broken or infected nails 72 hours after you leave the salon due to your negligence and/or not following the nail aftercare.
  4. Any infection/breakage/allergy should be reported to the salon formally within 48 hours. After this timeframe, the salon will not be liable.
  5. Complaints should be made directly to the salon by phone, message, email or in person, following the complaints procedure.

Refund

No cash refunds will be given after you have left the salon. As soon as you have walked out of the salon door, that means you have accepted and are happy with the service provided to your nails.

  1. If you are not happy with your nails, please make us aware of it before you pay. We will adjust them to your satisfaction or remove any enhancements or coatings that have been applied.
  2. No refund will be given because you have simply changed your mind.
  3. We will correct any service at no cost to you provided that you tell us immediately after we have performed the service that you are unhappy with the quality of the work. If you are still not happy after we have fixed your nails and you request a refund, then you must go through our Customer Complaint Procedure in writing to us, stating the reason you are unsatisfied after we redid your nails and providing photographic evidence of the nails that were fixed by us.
  4. If a refund is accepted, there will be a 50% deduction for the costs of materials/services/time.
  5. A full refund will only be accepted as explained in our Terms & Conditions.